Chronic care management: Improving Your Quality of Life - Primary Health

Chronic care management: Improving Your Quality of Life

Your Healthcare on Your Terms: Anytime, Anywhere

Take control and improve your quality of life.

What you get:

  • Discreet packaging delivered to you
  • Results in under 5 days in your Primary.Health portal
  • Live chat, email, and phone support
  • Free follow-up with a clinician for all positive results
  • Treatment options
  • Digital care coordination
  • Member Login

Primary.Medical’s at-home screening and testing kits are a convenient and non-invasive way for you to screen and manage chronic health conditions, such as diabetes and heart disease.

Monitor your health on your time so you can see if you are at risk of chronic conditions, or conduct routine check-ups you can share with your doctor to see if you need more help managing your symptoms.

Why Test?

This is better healthcare.

We make it easy to take charge of your health, wherever you are.

Diabetes can be prevented, delayed, and managed, so routine blood sugar screening is important.

Uncontrolled diabetes may lead to serious health problems, like heart disease, stroke, and even blindness. The good thing is that at-home diabetes screenings that monitor your blood sugar (HbA1c blood tests) can determine your risk for diabetes. Or if you have diabetes, our at-home diabetes screening kit can monitor your blood sugar levels to keep them in check.

Example of test kit

What’s included

Every test kit arrives in discreet packaging and contains the following:
  • Test instructions
  • Result types
  • Consultation guidance (for positive tests)
  • Customer care & support
  • Pre-paid return mailer

Although the process varies by test type, here are some of the collection tools you may receive:

  • Urine cup, pipette, and collection tube
  • Oral swab and collection tube
  • Anal swab and collection tube
  • Single use lancets and blood collection card

How it works

Result on app

Order a test kit

Order a test kit online and scan your box to activate your test

Take the test

Collect your sample and send it to the lab using prepaid mailer

Get your results

Receive your results electronically or by phone within 5 days

Access treatment

Use optional telehealth services to get treatment

Primary.Health Medical is available in 38 states*:

Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.


* Due to state legislation, we are unable to provide services in New York, New Jersey, and Rhode Island

Clinical Leadership

Prior to joining Primary.Health as a Medical Director Consultant, Aditya Chandrasekhar, MD, MPH has been at Fenway Health since 2014, first as a Primary Care Physician and as a Lead Physician since 2016. Dr. Chandrasekhar earned his MD from Grant Medical College in Mumbai, India and his MPH from the Johns Hopkins Bloomberg School of Public Health. Dr. Chandrasekhar completed his Internal Medicine Residency at the University of Massachusetts Medical School. He is a Linde Fellow in Primary Care Leadership at Beth Israel Deaconess Medical Center and an Instructor in Medicine at Harvard Medical School. Dr. Chandrasekhar’s areas of clinical interest include LGBTQIA+ health and HIV care.
Aditya Chandrasekhar, MD, MPH, FACP

Medical Director

Rafid Fadul, MD, MBA is a physician and health tech executive who is passionate about leveraging technology for the benefit of the masses.

He is triple board certified (internal medicine, pulmonary medicine, and critical care). He completed his medicine training at Georgetown University while doing his MBA at Johns Hopkins, followed by training in pulmonary/critical care at the Cleveland Clinic. He has published extensively in clinical medicine, health economics, and digital health, and has presented nationally and internationally on the same. Dr. Fadul also serves on the Board of Directors for MedWish International and leads medical missions overseas.
Rafid Fadul, MD, MBA

Primary.Health Medical CEO and Clinical Advisor

Katie Kowals is a highly experienced multi-state Registered Nurse with over a decade of expertise in Emergency Room medicine and trauma services. With a deep passion for leveraging innovation and technology to provide high-quality healthcare to all, Katie transitioned from the bedside to become a pioneer in tele-health nursing. Drawing on her extensive background in Emergency medicine and community health, Katie brings a wide range of skills to the tele-health space, including patient acuity prioritization, STI testing and counseling, women’s health, and above all, patient safety practices. Through her work, Katie is committed to expanding access to healthcare and improving health outcomes for individuals and communities.
Katie Kowals, RN, BSN

Registered Nurse

Get care from us

Treatment Options

Free support for all positives:

If you test positive, a provider will reach out to you, free of charge to guide you through the process.

Order treatment your way:

Depending on what you were screened for, you may be able to request treatment directly when you get notified of results. Prescription cost not included

Additional services:

Book additional appointments and get screened for other services as you need. Prescribing guidelines vary state by state.


General Questions


Which states are Primary.Health Medical available?

Primary.Health Medical is available in 38 states: Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

When will my test kit arrive?

You should expect to receive your test kit within 1-5 business days. Once your package has shipped, you will receive a confirmation email with tracking information.

When will I get my results?

Once we receive your samples, the laboratory will test them and you will receive your results within 5 days. You can access your results online through our secure portal using the Prmary.Health app or the Primary.Health website.

What happens if I test positive?

If you test positive and notify us that you would like to receive a call back from our clinical team, you will receive your call after your results come in. However, if you have not selected to receive a call, you will receive your results via the selected method of contact. At that time, our clinical team will review next steps for treatment.

Can I get a refund for any reason?

We cannot provide a refund after the test kit has shipped. If you have additional questions, please contact us at

Can I cancel my order?

If your kit has already shipped, we unfortunately cannot cancel your order. If you need additional help, please contact

I entered the wrong shipping information. What should I do?

If you made a mistake and entered the wrong contact information, please contact

I didn’t receive my kit. What should I do?

If you did not receive your test kit, please

I received the wrong kit. What should I do?

If you did not receive your test kit, please

When should I take the test and return it?

You should take the test and mail it back as soon as you get it. If you are collecting a sample using a vaginal swab or are doing a FIT (fecal immunochemical test) and are on your period, please wait until your period is over before collecting a sample.

Can someone else order a test for me?

The test results will be connected to the account that you create to receive a test kit. So if someone else orders the kit for you and puts their name on the account, and then you take the test, your test results will be connected to their name. We can only communicate with the person whose name is connected to the account.

If you are an authorized representative of someone and are ordering a kit for the person you represent, please contact us at

I made a mistake getting a sample for my test. Can I get a new test?

Please contact us at if you have questions about your test kit.

How is my privacy protected?

Primary’s platform is HITRUST-certified and HIPAA-compliant, meaning that the platform meets the highest security standards for your data.

Can I get a pregnancy test through Primary.Medical?

At this time you cannot get a pregnancy test through Primary.Medical. Note that the at-home test kits do not test for pregnancy.

Even though we are not offering pregnancy tests at this time, at-home pregnancy tests, also known as over-the-counter pregnancy tests, are an easy and accurate way to find out if you’re pregnant. They are just as effective as getting a pregnancy test in a clinic.

Clinical follow-up

Does my primary care provider need to give the clinical team any of my medical information?

No, your primary care provider does not need to give the clinical team any information. The clinical team will ask you questions about your medical history.

I use a different name than my government name. Do I need to give my government name to get a test or to schedule with the clinical team?

If you use a different name than your government name, please let us know. We will need to verify your identity with your government name so you can consent for treatment.

Can the clinical team send my positive test results to my primary health provider (PCP)?

The clinical team cannot send positive test results to your PCP, but you may show your results to your PCP.


Does Primary.Medical accept insurance?

At this time, Primary.Medical does not accept insurance for at-home tests. You must pay the full price of the test. Primary.Medical will not bill your insurance for the test.

Can I submit a bill to my insurance for reimbursement?

Check with your insurance and ask them about reimbursement for self-pay services.

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