Primary.Medical’s at-home screening and testing kits are a convenient and non-invasive way for you to screen and manage chronic health conditions, such as diabetes and heart disease.
Monitor your health on your time so you can see if you are at risk of chronic conditions, or conduct routine check-ups you can share with your doctor to see if you need more help managing your symptoms.
Uncontrolled diabetes may lead to serious health problems, like heart disease, stroke, and even blindness. The good thing is that at-home diabetes screenings that monitor your blood sugar (HbA1c blood tests) can determine your risk for diabetes. Or if you have diabetes, our at-home diabetes screening kit can monitor your blood sugar levels to keep them in check.
Although the process varies by test type, here are some of the collection tools you may receive:
Primary.Health Medical CEO and Clinical Advisor
Which states are Primary.Health Medical available?
Primary.Health Medical is available in 38 states: Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
When will my test kit arrive?
You should expect to receive your test kit within 1-5 business days. Once your package has shipped, you will receive a confirmation email with tracking information.
When will I get my results?
Once we receive your samples, the laboratory will test them and you will receive your results within 5 days. You can access your results online through our secure portal using the Prmary.Health app or the Primary.Health website.
What happens if I test positive?
If you test positive and notify us that you would like to receive a call back from our clinical team, you will receive your call after your results come in. However, if you have not selected to receive a call, you will receive your results via the selected method of contact. At that time, our clinical team will review next steps for treatment.
Can I get a refund for any reason?
We cannot provide a refund after the test kit has shipped. If you have additional questions, please contact us at email@example.com.
Can I cancel my order?
If your kit has already shipped, we unfortunately cannot cancel your order. If you need additional help, please contact firstname.lastname@example.org.
I entered the wrong shipping information. What should I do?
If you made a mistake and entered the wrong contact information, please contact email@example.com.
I didn’t receive my kit. What should I do?
I received the wrong kit. What should I do?
When should I take the test and return it?
You should take the test and mail it back as soon as you get it. If you are collecting a sample using a vaginal swab or are doing a FIT (fecal immunochemical test) and are on your period, please wait until your period is over before collecting a sample.
Can someone else order a test for me?
The test results will be connected to the account that you create to receive a test kit. So if someone else orders the kit for you and puts their name on the account, and then you take the test, your test results will be connected to their name. We can only communicate with the person whose name is connected to the account.
If you are an authorized representative of someone and are ordering a kit for the person you represent, please contact us at firstname.lastname@example.org.
I made a mistake getting a sample for my test. Can I get a new test?
Please contact us at email@example.com if you have questions about your test kit.
How is my privacy protected?
Primary’s platform is HITRUST-certified and HIPAA-compliant, meaning that the platform meets the highest security standards for your data.
Can I get a pregnancy test through Primary.Medical?
At this time you cannot get a pregnancy test through Primary.Medical. Note that the at-home test kits do not test for pregnancy.
Even though we are not offering pregnancy tests at this time, at-home pregnancy tests, also known as over-the-counter pregnancy tests, are an easy and accurate way to find out if you’re pregnant. They are just as effective as getting a pregnancy test in a clinic.
Does my primary care provider need to give the clinical team any of my medical information?
No, your primary care provider does not need to give the clinical team any information. The clinical team will ask you questions about your medical history.
I use a different name than my government name. Do I need to give my government name to get a test or to schedule with the clinical team?
If you use a different name than your government name, please let us know. We will need to verify your identity with your government name so you can consent for treatment.
Can the clinical team send my positive test results to my primary health provider (PCP)?
The clinical team cannot send positive test results to your PCP, but you may show your results to your PCP.
Does Primary.Medical accept insurance?
At this time, Primary.Medical does not accept insurance for at-home tests. You must pay the full price of the test. Primary.Medical will not bill your insurance for the test.
Can I submit a bill to my insurance for reimbursement?
Check with your insurance and ask them about reimbursement for self-pay services.